This policy outlines:
Should you have any questions relating to this policy please contact enjoyleisure via email: firstname.lastname@example.org or call: 0131 653 5200.
enjoyleisure, also known as Enjoy East Lothian Ltd, is a charitable Leisure Trust who manage and deliver sports and leisure services on behalf of East Lothian Council.
enjoyleisure will be the “data controller” of the personal information that you provide to us; whether this is provided verbally, electronically or in written format; in our facilities, via our website or in person.
All data collected will be held securely and retained by enjoyleisure. We will store your information with our contracted partners and software providers in order to assist us in delivering our services to you. Your data will not be sold to any other organisations. We will not share your information with any third parties unless we are legally obliged to do so.
When you register with enjoyleisure or take out a membership with us (including if you are registering or renewing on behalf of a child under the age of 16), we may ask you for the following information:
Where you are happy for us to do so, we will use your Personal Information to contact you in a timely fashion – using electronic methods of communication namely email and/or text message.
In addition you can choose to receive communication from enjoyleisure to:
Advise you of the activities and services available via enjoyleisure, e.g. upcoming events, courses and activities that we feel be of interest to you – including (but not limited to) summer activities programme, membership packages, coached activity programmes, online booking opportunities.
If we partner with another organisations, who have something to offer you e.g. opportunity to participate / attend an event (e.g. triathlon), offer you a discount or promotional offer e.g. on sporting / retail equipment, or connection with a local club or charity event. In these circumstances, all communication will be sent from enjoyleisure. Your personal contact information will not be passed to any other organisations.
You have the right to change your communication preferences at any time or request that we stop sending your communications by contacting us at email@example.com or logging onto your account via enjoylesiure.com. Additionally there is also an ‘unsubscribe’ button at the bottom of every email communication we send.
We need to collect your information so that we can manage your customer account and provide the services you have requested from us.
We will use your personal information to:
If you do not provide us with all of the personal information that we need to collect then this may affect our ability to offer the above booking / membership services and benefits.
We also process your personal information in pursuit of our legitimate business interests to:
Where we process your personal information in pursuit of our legitimate interests, you have the right to object to us using your personal information for the above purposes.
If you wish to object to any of the above processing, please contact us on 0131 653 5200 or email firstname.lastname@example.org.
If we agree and comply with your objection, this may affect our ability to undertake the tasks above for the benefit of you as a customer / member.
We are under a legal obligation to process certain personal information relating to our customers, for the purposes of complying with legal obligations.
Club, Event or Extended Let Bookings may be subject to additional verification checks such as proof of membership / association with registered governing body, public liability insurance, event permits, risk assessments, evidence of appropriate PVG checks and club constitution documentation.
In order to provide anonymized statistical data to governing bodies pertaining to the use of sports and leisure facilities activities by gender, age, disability, geographical location (postcode profiling).
We may ask you if we can process your personal information for additional purposes. Where we do so, we will provide you with an additional privacy notice with information on how we will use your information for these additional purposes.
We may be required to share personal information with statutory or regulatory authorities and organisations to comply with statutory obligations. Such organisations include the Health & Safety Executive, Disclosure Scotland, and Police Scotland for the purposes of safeguarding children and vulnerable groups.
We may also share personal information with our professional and legal advisors for the purposes of taking advice.
enjoyleisure either contracts or has partnership agreements with third party suppliers to provide services, or assist us in the delivery of services to our customers. This includes, but is not limited to: East Lothian Council, Forth Electrical Services Facilities Management, (FES) who have management responsibility for the Mercat Gait Centre in Prestonpans.
IT and online application software solutions. These suppliers may process personal information on our behalf as “processors” and are subject to written contractual conditions to only process that personal information under our instructions and protect it.
In the event that we do share personal information with external third parties, we will only share such personal information strictly required for the specific purposes and take reasonable steps to ensure that recipients shall only process the disclosed personal information in accordance with those purposes.
If your personal information (including your image) is included in any photographs or videos taken by enjoyleisure within our facilities, we may share this for promotional and/or journalistic purposes in printed materials, on websites and on social media.
As a training provider we may be required to share your personal data as a condition of your registration / membership / affiliation on a training course with the awarding body.
In such circumstances, we will detail what information will be shared with the awarding body, who will become a controller of your personal information when they receive it.
Your personal information is stored on our electronic filing system and our servers based in the UK and EU and is accessed by our staff / volunteers for the purposes set out above.
We may be required to transfer your personal information out with the EU in order to utilise IT software packages that are provided by international suppliers. For example to report accidents / incidents and collecting customer feedback.
We will only keep your personal information for as long as necessary to provide you with our requested services.
We will review our customer data regularly. Unless you ask us not to, at the point in which we identify there has been inactivity on your account for 2+ years, we will delete your personal information.
We will keep certain personal information of direct debit paying members for longer in order to confirm your identity, when you were a member of and for how long. We have a data retention policy that sets out the periods for retaining and reviewing all information that we hold. This sets out different retention periods and you can request a copy by contacting us at email@example.com
You can exercise any of the following rights by writing to us at enjoyleisure Head Office, Musselburgh Sports Centre, Newbigging, Musselburgh, EH21 7AS or firstname.lastname@example.org or by logging on to your account at www.enjoyleisure.com.
Your rights in relation to your personal information are:
Any requests received by enjoyleisure will be considered under applicable data protection legislation. If you remain dissatisfied, you have a right to raise a complaint with the Information Commissioner’s Office at www.ico.org.uk.
0131 653 5200 | email@example.com
When you access our website, a connection is established with CookieFirst’s server to give us the possibility to obtain valid consent from you to the use of certain cookies. CookieFirst then stores a cookie in your browser in order to be able to activate only those cookies to which you have consented and to properly document this. The data processed is stored until the predefined storage period expires or you request to delete the data. Certain mandatory legal storage periods may apply notwithstanding the aforementioned.
We have concluded a data processing agreement with CookieFirst. This is a contract required by data protection law, which ensures that data of our website visitors is only processed in accordance with our instructions and in compliance with the GDPR.
Our website and CookieFirst automatically collect and store information in so-called server log files, which your browser automatically transmits to us. The following data is collected:
Where applicable your data will be shared with Forth Electrical Services, Facilities Management (FES) in order to provide customer access to the Mercat Gait Centre, Preston Road, Prestonpans, EH32 9EN
Musselburgh Links, The Old Golf Course, Balcarres Road, Musselburgh, EH21 7SR
T: 0131 653 5122
Winterfield Golf Course, Back Road, Dunbar, EH42 1XE
Climbing Wall, Foresters Park Pavilion, Lindores Drive, Tranent, EH33 1HY
T: 01875 824140
North Berwick East & West Links
Fisherrow Links, Musselburgh
PITCHES & PAVILIONS
Numerous across East Lothian.
Should you have any questions relating to this policy please contact the enjoyleisure head office via email: firstname.lastname@example.org or call: 0131 653 5200.
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