This year, we’re holding the biggest ever customer survey in our history – and we want to hear from you. It doesn’t matter if you’re a current member or used to be, only use the centre occasionally or have only visited once – your opinion counts.

We want to know what you think we do well – and where you think we could do better.

Take five minutes to complete this survey and you will enter a prize draw to win a free membership. We’ve a range of fitness memberships to give away as prizes.

  • Two twelve-month memberships
  • Five six-month memberships
  • Ten one month memberships

To enter: If you’ve not already received an email from us you can complete your survey online.

Only one entry per person, via a completed survey. For full terms and conditions see below.


Terms and Conditions

  • Survey entries received after the stated closing date will not be accepted.
  • Enjoy Leisure will not accept responsibility for entries that are lost, mislaid, damaged or delayed in transit, regardless of cause, including, for example, as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind.
  • By completing a survey and entering the prize draw, you are agreeing to be bound by these Terms and Conditions.
  • Enjoy Leisure reserves the right to refuse entry, or refuse to award the prize to anyone in breach of these terms and conditions.


  • Unless otherwise stated, our prize draws and competitions are open to all except employees of Enjoy Leisure, their families or any third party directly associated with administration of the prize draw.
  • Entrants under 18 must get consent from their parent(s) or legal guardian(s) before entering. The parent(s) or legal guardian(s) of entrants under 18 agree to these Terms and Conditions on behalf of the entrant.
  • Only one completed survey entry per person is permitted.
  • In entering via a completed survey, you confirm that you are eligible to do so and eligible to claim any prize you may win. Enjoy Leisure may require you to provide proof that you are eligible to enter the prize draw or competition.
  • Enjoy Leisure reserves all rights to disqualify you if your conduct is contrary to the spirit or intention of the prize draw or competition.
  • Anyone making multiple entries will automatically be disqualified.
  • Entry to the competition is based on completed surveys only.

The Draw

  • A winner will be chosen by random draw performed by a computer process within one month of the prize draw or competition ending.
  • The winner will receive details of the prize.
  • The winner will be notified by email (using details given in your membership profile, or provided at entry) within 7 days of being chosen. If a winner does not respond to Enjoy Leisure within 14 days of being notified, then the winner’s prize will be forfeited and Enjoy Leisure will be entitled to select another winner in accordance with the process described above.
  • The prize will be sent to the winner within 14 days of responding to the Enjoy Leisure.
  • The prize is non-exchangeable, non-transferable and no cash alternative is offered. Enjoy Leisure reserves the right to replace the prize with an alternative prize of equal or higher value if circumstances beyond the Enjoy Leisure’s control makes it necessary to do so.
  • The decision of Enjoy Leisure regarding any aspect of the prize draw or competition is final and binding and no correspondence will be entered into about it.

Limitation of liability

  • Insofar as is permitted by law, Enjoy Leisure will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of Enjoy Leisure, or that of their employees. Your statutory rights are not affected.
  • All winners wishing to use the gym as part of their prize must complete a gym induction.

Data protection and publicity

  • Enjoy Leisure is committed to protecting and respecting your privacy and will only use your personal information in accordance with these Terms and Conditions and Enjoy Leisure’s Privacy Policy which is available on our website.
  • By entering, you agree that any personal information provided by you with your entry may be held and used by Enjoy Leisure to administer the competition.