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2018 Double Honour for Dunbar Leisure Pool

enjoyleisure’s Dunbar Leisure Pool has received a four-star grading from VisitScotland’s Quality Assurance (QA) Scheme in recognition of its excellent standards; and a Certificate of Excellence Award by international renowned travel site TripAdvisor based on customer feedback and reviews.

The QA scheme is used as a benchmark for quality across the tourism industry across accommodation, visitor attraction and restaurant providers. An independent assessor visits and grades the attraction across a number of nationally set-criteria standards including pre-arrival information, arrival greeting, customer service (friendliness and efficiency), core experience and cleanliness.

The focus of the most-recent grading visit at Dunbar Leisure Pool was the swimming pool, with its flume, wave machine and water features. However, the assessment also included a visit to the fully-equipped Bodyworks Gym, use of the changing facilities and sampling the delights of the pool-side café.

The TripAdvisor Certificate of Excellence in comparison, honours businesses that consistently deliver great service based on the reviews and comments left on the site by customers. TripAdvisor states that only approximately 10% of all businesses on TripAdvisor received the accolade, which it awards on an annual basis. To qualify, businesses must maintain an overall TripAdvisor rating of at least four out of five. Thereafter the website reviews the user-generated content (customer reviews) and uses algorithms to take into account the quality, quantity, and recency of the reviews as well as the business’ tenure on the site to determining recipients.

Dunbar Leisure Pool first opened in 1992, and last year (2017-18) attracted over 206,000 visitors to the centre. In 2015 its owners, local charity and Leisure Trust enjoyleisure made a £1.6+million into the venue, securing its presence as a highly popular visitor destination, and major contributor in boosting the local economy.

Bill Axon, General Manager for enjoyleisure comments, “To say we are delighted is an understatement. As a Leisure Trust and Charity, we pride ourselves on providing opportunities for active living and physical recreations for the benefit of our local communities. These awards are really the best of both worlds. VisitScotland’s grading recognises the quality of service delivered at the venue against industry best practice, while TripAdvisor’s Certificate of Excellence provides a further degree of validity as the award is based on reviews of likeminded customers. It is incredibly humbling and an absolute credit to all our excellent staff based at Dunbar.”

“It is also a great advert and accolade for Dunbar itself, and I know the local community appreciate the significant economic benefits of having a successful tourist attraction within the town attracting many visitors throughout the whole year.”

“We have a fantastic team at Dunbar Leisure Pool that consistently deliver high standards of customer care to our customers, whether a day tripper or one of our most loyal members. These awards are truly a testament to their daily commitment to delivering top quality service to the people of East Lothian and beyond.”

Find out more about Dunbar Leisure Pool here

2018 Double Honour for Dunbar Leisure Pool
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